SHIPPING POLICY

At Kundan Art Jewellers, we are committed to delivering your orders safely and on time. Please review our shipping policy to understand the process, delivery timelines, and other essential details.

1. Shipping Locations

  • We offer pan-India delivery to ensure that our customers receive their favorite jewelry anywhere in the country.
  • For international shipping, reach us on WhatsApp number directly.

2. Processing & Dispatch Time

  • Order Processing Time: Orders are typically processed within 1-3 business days after confirmation.
  • Dispatch Time: Once processed, the order is dispatched within 3-7 business days, depending on the availability of the product.
  • Made-to-Order & Custom Designs: These may require additional time based on the complexity of the design. Estimated shipping time will be communicated at the time of purchase.

3. Estimated Delivery Time

  • Metro Cities: 3-5 business days after dispatch
  • Tier 2 & 3 Cities: 5-7 business days after dispatch
  • Remote Areas & Villages: 7-10 business days after dispatch
  • Delivery times may vary due to factors such as weather conditions, courier service delays, or unforeseen circumstances.

4. Shipping Charges

  • Free Shipping: We offer free shipping on all the orders .

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS to monitor the shipment status.
  • You can track your order on our website or through the respective courier partner’s website.

6. Undelivered & Lost Shipments

  • If a package is lost in transit, we will assist in coordinating with the courier company to resolve the issue.
  • If an order is returned to us due to an incorrect address or non-availability of the recipient, reshipping charges may apply.

7. Damaged Shipments

  • If your order arrives damaged, please inform us within 24 hours of delivery with an unboxing video as proof.
  • We will assess the case and initiate a replacement or refund as per our return policy.

8. Contact Us

For any queries regarding shipping, please reach out to us:

📞 Whatsapp: +91 9347354919

We appreciate your trust in Kundan Art Jewellers and ensure a seamless shopping experience!