At Kundan Art Jewellers, we strive to provide you with the finest quality jewellery. We do not accept returns under any circumstances. However, if you receive a damaged product, we offer an exchange with valid proof. Please read our policy carefully before initiating a request.

1. Eligibility for Exchange We accept exchanges only under the following condition:

✅ Damaged Product – If the product is received in a damaged condition due to shipping or manufacturing defects.

🚫 Returns Not Accepted: ❌ We do not accept returns for any reason. ❌ Change of mind or personal dislike after purchase. ❌ Custom-made, personalized, or engraved jewellery. ❌ Minor color variations due to screen differences. ❌ Products damaged due to mishandling after delivery.

2. Exchange Request Process To request an exchange, contact us within 24 hours of delivery via WhatsApp at +91 9347354919, providing a 360-degree uninterrupted unboxing video, including the shipping label and address, clearly showing the damage.

3. Exchange Shipping

• Once your exchange request is approved, we will provide detailed shipping instructions.
• Customers may need to self-ship the product in its original packaging with all tags and certificates intact.
• In case of a seller error (damaged product), we will cover shipping costs.

4. Exchange Policy

• If eligible, you can request an exchange for the damaged item.
• Exchanges are subject to product availability.

5. Contact Us For any exchange queries, feel free to contact us on WhatsApp: +91 9347354919

We appreciate your trust in Kundan Art Jewellers and ensure a smooth shopping experience!